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Objective: To ensure that cameras in all Nixon Medical vehicles are functioning properly and uploading videos to Reveal to avoid losing important footage. Fleet managers can review the footage to provide feedback, enforce rest periods, and ensure compliance with company standards. Additionally, internal recordings serve as a deterrent against unauthorized activities, theft, and misconduct, while documenting driving activity to protect both the driver and the company against fraudulent insurance claims.
Location: The camera should be mounted securely inside the company vehicle, typically on the windshield. This location provides a clear, unobstructed view of the road while minimizing driver distractions. It also ensures the camera captures footage of the vehicle’s surroundings and the driver’s actions, which is essential for documenting driving behavior, enforcing safety standards, and protecting against fraudulent claims.
Who is Responsible: The Regional Service Director (RSD) is responsible for ensuring that the camera in their vehicle is functioning properly. This includes checking the cameras monthly for any errors, verifying that videos are uploading to Reveal, and performing routine maintenance, such as checking and reformatting the SD card every few months. If the RSD identifies any issues, such as malfunctioning equipment or video upload failures, they must promptly contact Reveal support to address the problem.
Frequency: Cameras must be checked monthly to ensure proper functionality and video uploads to Reveal. Every camera will benefit from monthly inspections and checking the SD card for function and errors, as well as reformatting the card every few months to maintain optimal performance. This process takes only a few minutes and helps prevent potential issues, such as video loss or corruption. The responsibility for these checks lie with the RSDs, who must perform these tasks monthly and notify Reveal Support if any issues arise.
Output: The expected output is to promptly identify and resolve any camera issues, ensuring that all Nixon Medical vehicle cameras are functioning correctly and consistently uploading videos to Reveal. This includes checking for errors, addressing connection or recording failures, and taking corrective action as needed, such as replacing SD cards, reformatting corrupted cards, or contacting support for technical assistance. By doing so, video footage is consistently available for review, ensuring compliance with safety standards and protecting against potential fraudulent claims.
To check if a Nixon Medical truck camera is working, complete the following steps:
Use the Camera List, the Video > Events tab, and the equipment checklist to make sure that a camera is working properly and uploading videos to Reveal.
Checking cameras regularly can avoid losing video footage.
There are a few ways to check your camera is working properly:
- From the top-right navigation bar, select your account profile icon and Admin from the drop-down menu. Then select Camera List.
- Go to the Video > Events tab
- Search for videos using the Vehicles filter. This will show whether a vehicle's camera is successfully uploading videos to Reveal.
If videos are not available, consider whether any of the following apply:
- Unsafe driving behavior triggers are disabled (AI Dashcams only)
- There may be a camera error.
- The camera may not be recording.
- The camera may have been damaged during a collision.
- A driver may have selected privacy mode to stop sharing camera and GPS tracking data with Reveal.
- The SD card may be corrupted. Contact support to reformat the SD card or order a new one.
- The SD card may have overwritten the footage. Depending on the card's capacity, SD cards hold at least 22 hours of footage (or 'driving time') which is then recorded over as usage continues.
- The camera may have been damaged during a collision.
If you suspect a collision has occurred and a video was not triggered in Reveal, download footage from your SD card as soon as possible.
If videos are not uploading to Reveal, but you've followed the steps and you think you should be getting videos, contact support.
