PURPOSE

This article describes what to do in the event your PDA is broken or missing.

INSTRUCTIONS

When a service team member encounters a broken PDA, please follow these steps to ensure a smooth resolution:

1. Open a Ticket with IT:

   • Immediately open a ticket with the IT department.
   • Indicate that a spare PDA will be used, and specify which RT (Route) the spare PDA will be assigned to.

2. Report the Issue:

   • Clearly describe the issue with the current PDA in the ticket.

3. Remote Resolution:

   • IT will assess if the problem can be resolved remotely. If so, we will attempt to fix the issue without needing the spare.

4. Warranty Check:

   • If the PDA is under warranty, IT will handle the warranty replacement process.

5. PDA Replacement:

   • If the spare PDA is permanently replacing the original device, IT will update the PDA records accordingly.
   • IT will also begin the process of setting up a new spare PDA to replace the one in use.

6. SIM Card Transfer:

   • Ensure that the SIM card from the original PDA is transferred to the spare PDA.

7. Deploying the Replacement:

   • Once the new spare is ready or the original PDA is repaired, IT will deploy the updated unit back to the service team.

Please follow these steps to help us manage and resolve PDA issues efficiently. Thank you for your cooperation.