How to Update Time Zone on PDA
PURPOSE This article describes how to update the timezone on the PDA. INSTRUCTIONS 1. On your PDA, select the Settings app. 2. Select System > Date & Time . 3. If you are on the East Coast , please set time zone as NEW YORK 4. If you are on Central time , please select CHICAGO.
PDA Image Viewer app
PDA Image Viewer. In the top selection panel, click on Use Route to enter a Route number. Or click on Use Customer to be customer specific. Enter the Begin and End dates – then click Load Images. After the screen populates with the PDA images, clicking on the image will show the enlarged view on the right panel. …
PDA Usage Summary by Route Report Definitions
Objective : The PDA Usage Summary report serves as a rapid assessment tool for evaluating RSR PDA behaviors, specifically tracking transactions throughout the month. Its primary purpose is to assist Service Leadership in distinguishing team members effectively leveraging the PDA to execute the Customer Delight Strat…
How to Access PDA Training Videos on PDA
PURPOSE This article describes how to access the PDA Training videos via the PDA. INSTRUCTIONS 1. Launch the SOTI MobiControl app on your device. 2. Tap the 3 lines in the top left corner and choose Content Library 3. You will see the PDA video folder and content within.
Procedure for Handling a Broken/Missing PDA
PURPOSE This article describes what to do in the event your PDA is broken or missing. INSTRUCTIONS When a service team member encounters a broken PDA, please follow these steps to ensure a smooth resolution: * Open a Ticket with IT: Immediately open a ticket with the IT department. Indicate that a spar…
RSD-SM ABS Training Manual - How to Generate CSR (ABS Contact) using the PDA
Objective: Generating a Customer Service Report (CSR) serves as a critical tool for Route Service Representatives (RSRs) to ensure accurate and up-to-date customer account information is maintained in our system. It facilitates seamless communication between RSRs and Service Managers, enabling efficient actions an…
How to Email Invoices/Statements to Customer from PDA
PURPOSE This article describes how to send a customer their statement or invoice from the Route Assistant (PDA). INSTRUCTIONS From the Route Assistant home menu, select Financial Details At the bottom of the screen, you can select Last Statement or Open Invoices. To email a copy of the last Statemt…
How to access Vehicle Insurance Card
PURPOSE This article describes how to access your vehicle insurance cards on your PDA. INSTRUCTIONS 1. Launch the SOTI MOBI CONTROL App. 2. Tap the 3 lines in the top right corner and select Content Library 3. Select Vehicle Insurance Card and tap Open 4. Tap on Open to launch the file …
How to Setup Continuous Scanning on PDA
PURPOSE This article describes how to enable Continuous Scanning on the PDA. INSTRUCTIONS 1. Navigate to Settings 2. Select Honeywell Settings 3. Select Scanning 4. Select Trigger Scan Mode 5. Select Trigger Settings 6. Set to Continuous
