RSD-SM Training Manual: ABS Customer Visitation CSRs
Purpose: The purpose of customer visitations is to build stronger relationships and uncover opportunities to create additional value for our customers. These visits, conducted proactively and in a structured manner, ensure we stay connected to customer needs, address challenges, and reinforce our commitment to exce…
RSD-SM ABS Training Manual - How to Generate CSR (ABS Contact) using the PDA
Objective: Generating a Customer Service Report (CSR) serves as a critical tool for Route Service Representatives (RSRs) to ensure accurate and up-to-date customer account information is maintained in our system. It facilitates seamless communication between RSRs and Service Managers, enabling efficient actions an…
