RSD-SM Training Manual - Add Products - EOW, Monthly Linen
Objective: The RSR is responsible to regularly evaluate the Customer’s inventory to ensure patient demand is met. The ABS Flat (Linen) Add Product process outlines the steps necessary to add product to the Customer’s invoice and to ensure the product supply and delivery chain are systematically established. Addin…
RSD-SM Training Manual: ABS Customer Visitation CSRs
Purpose: The purpose of customer visitations is to build stronger relationships and uncover opportunities to create additional value for our customers. These visits, conducted proactively and in a structured manner, ensure we stay connected to customer needs, address challenges, and reinforce our commitment to exce…
RSD-SM Training Manual: New Installation Guidelines
Purpose: New Customer Onboarding is the critical first step in delivering on our commitments and building a trusted, long-term partnership with each customer. This Service Installation & Support Guide equips the Service team with a clear, structured process that drives customer satisfaction, fosters internal alignm…
