Objective: Effective linen inventory management is crucial to ensure that our customers receive quality service. Providing them with clean, well-maintained linens in a timely and efficient manner is fundamental to positive customer satisfaction. The goal of linen inventory management is to meet customer linen needs while minimizing costs and waste for the customer and Nixon Medical alike.

 

1. Location of Report (System): ABS - User Defined Report
   1.  SERVICE-LIM PRODUCT CHANGE BY ROUTE-CUSTOMER
   2.  SERVICE-LIM PRODUCT SUMMARY BY RSD-SM

 

2. Who is Responsible: The responsibility for linen inventory management is shared between the following key personnel:

 

• Route Service Representative (RSR): Oversees day-to-day operations, including tracking linen levels, placing orders, and ensuring proper storage.
• Customer staff (may also include housekeeping): Responsible for handling and distributing linens to patient observation rooms, reporting damaged items, and following inventory control procedures.
• IT Support: Manage the software and hardware infrastructure to ensure seamless operation.

 

3. Frequency / Due Date: Linen inventory management processes are ongoing and requires regular attention by the RSR and Service team:

 

• Daily: RSR and customer staff are to perform daily linen counts and report discrepancies.
• Weekly: RSRs conduct a comprehensive weekly reviews of stock levels and order replenishments as needed.
• Quarterly: A formal physical audit count of linens is conducted to assess the overall linen management process. LIM usage reports are generated by Service management for review, analysis and decision making.

 

4. Output: The outcome of effective linen inventory management benefits our customers in several ways:

 

• Timely Availability: Customers can rely on clean and readily available linens, enhancing their satisfaction.
• Cost Efficiency: Proper inventory control helps reduce costs by minimizing overstock, minimizing special/emergency runs when stock shortages exist, and waste.
• Quality Assurance: Regular monitoring ensures that only high-quality linens are in use.
• Reporting and Analysis: Comprehensive reports provide insights into usage trends and help the Service team to make informed decisions.

• Sustainability: Efficient linen management minimizes environmental impact by reducing overproduction and disposal.

 

Complete the following steps to access linen management reports:

 

1. ABS User Define Reports
2. Select – SERVICE-LIM PRODUCT CHANGE BY ROUTE-CUSTOMER
3. Launch Report

 

4. Select DIVISION drop down
5. Select OK

 

         

 

 

 

 

6. LIM PRODUCT CHANGE BY ROUTE-CUSTOMER

 

1. 1.  Route
   2.  Customer Number
   3.  Customer Name
   4.  Changes  
      1. N – No linen increases, decreases, adds or discontinued were made in ABS over the last 13 weeks
      2. Y – Linen changes were made in ABS over the last 13 weeks
   5.  Count (Value is 1-True or 0-False and does not define the number of adjustments made to an account)
      1. 0 = No
      2. 1 = Yes
   6. Last Date – date when the last linen adjustment was made to the account

 

 

 

 

 

 

 

 

 

 

 

 

Complete the following steps to run the Service-LIM Product Summary by RSD-SM:

 

1. Go to ABS User Define Reports
2. Select – SERVICE-LIM PRODUCT SUMMARY BY RSD-SM
3. Launch Report

 

      

 

SERVICE-LIM PRODUCT SUMMARY BY RSD-SM

4. Select     until you find your team’s data

 

 

 

 

The LIM Product Summary by RSD-SM Report should be generated weekly by the Regional Service Director and used to evaluate team performance. Nixon Medical’s goal is for each Service team to achieve a LIM percentage of 50% or better. The report provides a quick view of total linen accounts by Service Manager, total accounts adjusted, and percentage. The report also consolidates each Service Manager total to the Regional Service Director assigned to the team.

 

LIM Percentage = (Total Customer Count / Number of accounts with a linen adjustment)