Objective:  The Scans Six Weeks Report provides six-week history of a customer scrub usage. The Scans Six Weeks Report displays wearer names and numbers, scrub par levels, week over week usage data, and average usage data. The report arms the Service Leader with critical scrub usage in preparation for Quarterly Business Reviews (QBRs).

 

1. Location of Report (System): ABS - User Defined Report
   1.  QBR-SERVICE-SCANS SIX WEEKS REPORT

 

2. Who is Responsible: Responsibility for generating and analyzing the Scans Six Weeks Report lies with the Service Leader assigned to complete the QBR. The Service Leader ensures the report is accurate and that it is used effectively during QBRs to drive informed decision-making and proactive customer engagement.

 

3. Frequency / Due Date: The report is to be generated immediately before the QBR date to have up to date information when meeting with the customer. Reviewing the Scans Six Weeks Report before the QBR allows the Service Leader to identify potential garment issues/opportunities.

 

4. Key Components:

 

• • Wear: Numeric value assigned to a specific wearer
  • Name: Title assigned to a specific wearer (i.e. Associate first name or bulk size value)
  • Product: Product code assigned to each item
  • Size: Value assigned to each item in terms of length and width
  • Finish: Indicates how the garment is to be prepared and presented to the customer:
    • $ Press
    • % Fold
    • + Plastic
    • - Tunnel
  • Invoice QTY: Customer circulating par level
  • Week: A total of the week’s soiled scrubs (Monday through Friday). The total is displayed for each corresponding week.

 

5. Output: The Scans Six Weeks Report summarizes critical garment usage data. The report arms Service leaders with scrub usage data that supports inventory discussions with customers.

 

 

 

 

 

 

Complete the following steps to access the Expert Inventory Management Report:

 

1. Go to ABS User Define Reports
2. Select  QBR-SERVICE-SCANS SIX WEEKS REPORT
3. Launch Report

         

 

4. Type in the Customer Number
5. Select OK

 

            

 

 

 

 

 

 

 

 

 

 

QBR-SERVICE- SCANS SIX WEEKS REPORT

 

 

Based on the information listed on the report above, we should recommend the following changes:

 

• Reduce large scrub sets to 50
• Remove 2xl top – MED600NHT
• Increase 2xl top – MED610NHT to 45

 

Allowing the customer to make decisions while the service team provides recommendations based on usage data is crucial for customer empowerment, tailored solutions, and trust-building. By involving customers in the decision-making process, they feel more in control and accountable for outcomes, while tailored recommendations based on data insights ensure solutions align with their specific needs. This approach fosters transparency, respect, and collaboration, promoting flexibility and ultimately leading to better outcomes and strengthened relationships between customers and our Service team.