Net Promoter Program (NPS) - FAQ Instructions
To support your understanding of the program's purpose and mechanics, we’ve created a Frequently Asked Questions (FAQ) document. It is attached here to help answer your questions. Enhancing our service skills and interactions with our Customers is vital to executing our Customer Delight Strategy. The more we unders…
Standard process for NPS callbacks
It is important that callback notes in the Franklin Covey portal are thorough and comprehensive. Here are some key steps and considerations to ensure others can follow the interactions, forward actions and expectations that have been established with the customer: The Regional Service Director (RSD) will receive an …
