Defining IT Tickets and Projects
Aug 02, 2024
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This article will outline the definitions of IT tickets and IT projects. Please review before submitting your requests to ensure proper handling and support.
| IT Tickets | IT Projects |
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Scope: Address specific break/fix issues or requested account changes.
Examples: Hardware malfunction, application error, requesting file permission changes, email not delivered. |
Scope: A structured effort to achieve a goal or implement a major change.
Examples: Software upgrades, develop of applications/integrations, implementation of new services/applications.
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Duration: Short-term, typically resolved in a few hours to a few days. |
Duration: Medium to long-term, spanning multiple weeks or months. |
| Complexity: Resolved via a predefined solution or troubleshooting. | Complexity: Involves multiple steps, phases or tasks, requiring a coordinated effort amongst stakeholders. |
| How to Open an IT Ticket | How to Request an IT Project |
