Defining IT Tickets and Projects
This article will outline the definitions of IT tickets and IT projects. Please review before submitting your requests to ensure proper handling and support. IT Tickets IT Projects Scope : Address specific break/fix issues or requested account changes. Examples : Hardware malfunction, application error, r…
How to Open an IT Ticket
PUROPOSE This article describes how to open an IT ticket with the IT Support team. INSTRUCTIONS Email : Simply email your IT issue or request to [email protected] . A ticket will automatically be created, assigned a ticket ID, and emailed back to you immediately. IT will begin to review the details of …
