Defining IT Tickets and Projects
This article will outline the definitions of IT tickets and IT projects. Please review before submitting your requests to ensure proper handling and support. IT Tickets IT Projects Scope : Address specific break/fix issues or requested account changes. Examples : Hardware malfunction, application error, r…
IT Project Request Process
Please follow the instructions below for submitting an IT project request for review. Once IT receives your request, we will schedule a project review meeting to discuss in more detail. 1. Travel to and select Submit a ticket in the top right corner. 2. From the Ticket Type dropdown, select IT Pro…
