Loss Damage Protection (LDP) Customer Q&A Guide
Objective The purpose of this guide is to equip RSRs and Service Managers with clear, consistent responses to common customer questions regarding the recent 2% adjustment to the Loss Damage Protection (LDP) charge. This resource is intended to help our teams confidently explain the purpose of LDP, reinforce the va…
RSD-SM ABS Training Manual - LDP Report Guide
What is LDP? The acronym, LDP, stands for Loss Damage Protection. It's a regular customer charge to cover lost or damaged products. LDP prevents large replacement costs at the end of each quarter and keeps customer billing steady throughout the year. The goal of LDP is to keep customer billing steady, avoiding spik…
