Net Promoter Program (NPS) - FAQ Instructions
To support your understanding of the program's purpose and mechanics, we’ve created a Frequently Asked Questions (FAQ) document. It is attached here to help answer your questions. Enhancing our service skills and interactions with our Customers is vital to executing our Customer Delight Strategy. The more we unders…
RSD-SM Training Manual - Add Products - EOW, Monthly Linen
Objective: The RSR is responsible to regularly evaluate the Customer’s inventory to ensure patient demand is met. The ABS Flat (Linen) Add Product process outlines the steps necessary to add product to the Customer’s invoice and to ensure the product supply and delivery chain are systematically established. Addin…
RSD-SM ABS Training Manual - GIM Reporting
Objective: The goal of garment inventory management is to ensure the availability of garments for our customers by making them available at the time and in the quality that has been mutually agreed on. By implementing effective inventory control measures, we aim to eliminate shortages, and enhance overall customer s…
RSD-SM ABS Training Manual - ABS Garments - Add Products
Objective: A responsibility of the RSR is to constantly evaluate the Customer’s inventory to ensure patient demand is met. The ABS Garment Add Product process outlines the steps necessary to add product to the Customer’s invoice and to ensure the product supply and delivery chain are systematically established. A…
RSD-SM ABS Training Manual - Customer Price Group Report
Objective: The Customer Price Group Report (aka CHAIN code report) identifies related accounts that share similar pricing in a consolidated view. The report provides a detailed overview of customer information, including Customer Number, Customer Name, Customer Address, and Customer Purchase Order details associate…
RSD-SM ABS Training Manual - ABS Customer Search
Objective: Search for a specific customer by name, customer number, or address to obtain account details or information needed to perform various transactions within ABS (e.g. Product adds, increases and decreases, and Wearer changes). Location: ABS: Customer Maintenance: Customers To perform a customer search…
RSD-SM ABS Training Manual - LIM Reporting
Objective: Effective linen inventory management is crucial to ensure that our customers receive quality service. Providing them with clean, well-maintained linens in a timely and efficient manner is fundamental to positive customer satisfaction. The goal of linen inventory management is to meet customer linen needs …
RSD-SM ABS Training Manual - Linen Increases & Decreases
Objective: The process by which adjustments to a customer's inventory are made in the PDA or ABS to maintain accuracy, reflect changes in the quantity or value of goods, and address discrepancies between the physical inventory and recorded data. Per our Customer Delight Strategy, “We will consistently deliver the h…
RSD-SM ABS Training Manual - Customer Service Report
Objective: The Customer Service Report is a high level report that provides a holistic overview of each customer account’s status. The Customer Service Report displays linen par levels and usage history, garment scan history, outstanding accounts receivable, and essential contact information. The objective of the …
