ABS Training Client Setup
PURPOSE This article describes the process for setting up the ABS Training Client and accessing the ABS Training environment. INSTRUCTIONS 1. Navigate to the Common mapped drive and open the ABS Client folder. 2. The Test Customer Web Portal is located:
RSD-SM ABS Training Manual - Increase Wearer - Garments
Objective: The process of increasing garments as customer staff levels change. Route Service Representatives must maintain an accurate wearer inventory to ensure Customer Satisfaction levels remain high. Location in ABS (System): Wearers Who is Responsible: The responsibility for garment adjustments lies wit…
Data Processing Request Forms
Objective: Data Processing Request forms were created to enhance the efficiency and accuracy of our data processing workflows. By standardizing the process and ensuring all necessary information is captured correctly, we aim to reduce errors, minimize redundant tasks, and speed up the handling of requests. * L…
ABS Mat Lease Set-Up Procedures
ABS Mat Lease Set-Up Procedures (see attachment for screenshots) 1 Objective: These step-by-step instructions outline how to properly set up a mat as either a leased product or a rental product. It is critical that the setup accurately reflects the service specified in the Customer agreement. Misclassifying a m…
How to Access PDA Training Videos on PDA
PURPOSE This article describes how to access the PDA Training videos via the PDA. INSTRUCTIONS 1. Launch the SOTI MobiControl app on your device. 2. Tap the 3 lines in the top left corner and choose Content Library 3. You will see the PDA video folder and content within.
RSD-SM ABS Training Manual - ABS Garments - Add Products
Objective: A responsibility of the RSR is to constantly evaluate the Customer’s inventory to ensure patient demand is met. The ABS Garment Add Product process outlines the steps necessary to add product to the Customer’s invoice and to ensure the product supply and delivery chain are systematically established. A…
RSD-SM Training Manual - Accessing & Distributing RSR Payroll Report
Objective: To ensure accurate and timely compensation for our dedicated team of Route Service Representatives (RSRs), who play a pivotal role in customer service and revenue generation. Location in Public Drive: This PC > Public > Finance > Weekly Reporting Who is Responsible: The responsibility for RSR Payro…
RSD-SM ABS Training Manual - Take Items Out of Circulation
Objective: The process of removing garments as customer staff levels change and replacing garments due to damage, or wear and tear. Route Service Representatives must maintain an accurate wearer inventory to ensure Customer Satisfaction levels remain high. Location in ABS (System): Take Items Out of Circulatio…
RSD-SM ABS Training Manual: Rag and Batch Garments
Objective: The process of removing and replacing garments due to loss, damage, or wear and tear. Route Service Representatives must maintain an accurate wearer inventory to ensure customer satisfaction levels remain high. Location in ABS (System): Wearers Location in the Nixon App: Service Menu / ”Barcode Free…
RSD-SM ABS Training Manual - How to Generate CSR (ABS Contact) using the PDA
Objective: Generating a Customer Service Report (CSR) serves as a critical tool for Route Service Representatives (RSRs) to ensure accurate and up-to-date customer account information is maintained in our system. It facilitates seamless communication between RSRs and Service Managers, enabling efficient actions an…
