ABS Mat Lease Set-Up Procedures
ABS Mat Lease Set-Up Procedures (see attachment for screenshots) 1 Objective: These step-by-step instructions outline how to properly set up a mat as either a leased product or a rental product. It is critical that the setup accurately reflects the service specified in the Customer agreement. Misclassifying a m…
How to Duplicate Web User in ABS
PURPOSE This article describes how to duplicate a web user within ABS for web portal testing. INSTRUCTIONS 1. Click on the attached video to watch how to duplicate a web user in ABS. View the right-side of the screen to see the attachments area.
Installing ABS Cloud Client
To install the ABS Cloud Client (OCI), please follow these instructions: 1. Click this link: 2. If the browser provides a warning, click keep and continue 3. Complete the download and then launch the install wizard 4. Click Next on all the prompts until the wizard is complete. 5. Launch the ABS Cloud i…
How to Access PDA Training Videos on PDA
PURPOSE This article describes how to access the PDA Training videos via the PDA. INSTRUCTIONS 1. Launch the SOTI MobiControl app on your device. 2. Tap the 3 lines in the top left corner and choose Content Library 3. You will see the PDA video folder and content within.
RSD-SM ABS Training Manual - Add Wearer - Garments
Objective: The process of adding and removing garments as customer staff levels and Wearers change. Route Service Representatives must maintain an accurate wearer inventory to ensure Customer Satisfaction levels remain high. Location in ABS (System): Wearers Who is Responsible: The responsibility for gar…
RSD-SM ABS Training Manual - How to Generate CSR (ABS Contact) using the PDA
Objective: Generating a Customer Service Report (CSR) serves as a critical tool for Route Service Representatives (RSRs) to ensure accurate and up-to-date customer account information is maintained in our system. It facilitates seamless communication between RSRs and Service Managers, enabling efficient actions an…
RSD-SM ABS Training Manual - Increase Wearer - Garments
Objective: The process of increasing garments as customer staff levels change. Route Service Representatives must maintain an accurate wearer inventory to ensure Customer Satisfaction levels remain high. Location in ABS (System): Wearers Who is Responsible: The responsibility for garment adjustments lies…
How to Reset ABS Password
PURPOSE This article describes how to reset your ABS password using the Nixon App. INSTRUCTIONS 1. Launch the Nixon Apps icon on your deskop. 2. Click the ABS Password Reset option. 3. Enter your ABS username (lastnamefirstinitial) and click Login 4. Verify your username is correct and click …
